Dispatch & Delivery
This page informs of our dispatch times, packaging ethos, delivery policy and our delivery costs.
Delivery within the UK & Northern Ireland (UK Mainland)
Our delivery costs listed below are for orders placed within the UK.
FREE UK delivery on all orders £75 and over (see below for more details)
Delivery outside the UK
For delivery outside of UK Mainland, we currently only offer delivery to Mainland Europe for parcels weighing no more than 2kg. Please contact us prior with details of intended order and we will inform of delivery cost and raise an invoice.
Please be aware of any customs import duty charges applicable for your country payable on delivery before making order.
Order dispatch times
Single greetings cards will be dispatched by 1st class delivery on the same working day if ordered before 3pm. Cards ordered after 3pm, will be dispatched on the next working day.
For all other products, we aim to dispatch order(s) 2-4 working days after order has been placed (excluding our 'handmade to order' and 'print to order' products which are dispatched in accordance with conditions listed within products' description).
Our packaging ethos
At Just Bee Loved, we are very conscious of our environmental footprints and try to make every effort wherever we can to lower our impact.
We estimate approximately 80% of our delivery packaging is recyclable and/or biodegradable. Our mailing bags and greeting cards sleeves are made from sugarcane/plant-based materials, 100% compostable & biodegradable and can be reused as food waste bags, our paper/padded envelopes and cardboard boxes are sourced from sustainable forestry.
Of the approximate remaining 20%, we reuse packaging we have received (for example, from our wholesalers). We have adopted the ethos, it is better for us to salvage as much as we can and re-use, rather than replace and dispose of to landfill or recycling centres.
Please Note: Delivery packaging refers only to the packaging we use to deliver your product(s), not the product's original packaging.
Our delivery costs are based on size and weight of product. Except for single greeting cards, we currently do not offer "express next day" delivery.
We offer a 'standard delivery' service; once an order is dispatched, our chosen courier will deliver your order within 1-3 working days after receipt (large bulky items can take between 3-6 working days).
On rare occasions, unavoidable issues can cause delivery delay (for example, bad weather or postal strikes). Should this happen, we will contact you where possible to inform of expected delay and to update you on a new delivery date.
We will make every effort to deliver all your items together and at the same time, however, in some cases, your order may be delivered in separate consignments at different times.
Please Note: While loss of parcels are rare, there are times when the courier has either mislaid or lost parcels. Should a parcel become lost, we have to go through the courier's lost time-period to confirm a loss before we can issue a refund or replacement; this is usually approximately 10 days after the parcel should have arrived.
Each product has its own shipping weight costs. For orders containing multiple items, the overall shipping weight of order is calculated and placed in the appropriate delivery cost tier at checkout.
FREE UK delivery for all orders £75 and over: To qualify for free delivery your order must equal £75 or more after any other current/running discount is applied. Free delivery will be automatically applied at checkout once criteria is met.
6-Tier standard delivery:
1. Greeting Card Delivery - 99p - Covers all single greeting cards. Cards are posted by 1st class delivery.
2. Postal Delivery - £1.99 - Covers many of our flat-packed jewellery items and other flat-packed postal items.
3. Standard Delivery - £2.95 - Covers mainly smaller items which may exceed the maximum width for postal delivery after packaging.
4. Standard Lightweight (Max 1kg) - £3.95 - Lightweight items which are deemed parcels that cannot fit through a letterbox or exceed our maximum standard delivery weight.
5. Standard Medium weight (Max 2kg) - £4.95 - Covers medium weight bulkier items/orders.
6. Standard Heavyweight (Max 10kg) - £7.45 - Covers items which are either large and bulky and/or exceed 2kg.
For any enquiry not addressed in the above please Contact Us.